Summary: 

Are you passionate about delivering exceptional customer experiences? Join our team as a VIP Account Manager and be a customer-obsessed advocate who champions the needs of our highest-value customers across the organization.

We're looking fora proactive and hospitality-minded individual who is committed to building strong relationships and uses insightful decision making to drive business growth.

Core Responsibilities:

·        Cultivate Connections

o  Embrace a hospitality mindset to prioritize building strong and lasting connections with customers, fostering trust, rapport, and mutual respect.

o  Proactively engage with customers to understand their individual needs, preferences, and concerns, cultivating positive relationships that contribute to long-term customers loyalty and satisfaction.

·        Effective and Engaging Communication

o  Excel in conveying information clearly and concisely across various contact channels.

o  Possess strong interpersonal skills to actively listen to customers concerns and articulate solutions in a professional and empathetic manner

o  Adapt communication style to suit the preferences and needs of a diverse customer demographic, ensuring a positive experience.

·        Customer Advocacy

o  View every interaction as an opportunity to provide exceptional service and enhance the overall experience

o  Advocate for customers interests and well-being, striving to exceed expectations by offering personalized assistance, resolving issues promptly, and advocating for customer-obsessed the organization.

·        Expert Problem Solving

o  Demonstrate mastery in your role by possessing a comprehensive understanding of our brands, platform, features, and relevant policies.

o  Stay updated on trends, updates, and known issues to provide accurate and timely assistance to customers.

o  Continually enhance skills and knowledge through ongoing training and self-improvement initiatives to maintain a high level of proficiency in addressing customers inquiries and resolving complex issues effectively.

·        Analytical and Data Driven

o  Possess the ability to critically analyze information and utilize data-driven insights to make informed decisions.

o  Leverage quantitative and qualitative data to understand customers behavior, identify trends, and implement strategies for enhancing customer satisfaction and resolving issues efficiently.

Requirements:

·        2+ years previous experience in handling high valued customers.

• Excellent communication skills demonstrated     through phone calls, emails, meetings, chats and presentations at all     levels of the organization.
• Proven experience in online     gaming, customer service, private banking, hosting, luxury telemarketing     or other account management.
• The ability to work     independently, as a team player and offer top tier customer service.
• Sales driven, computer literate     and comfortable working with multiple IT systems, databases, online     messaging and e-mail programs.
• Analytically curious with the     ability to think outside the box to resolve issues quickly and effectively.    
• Detail oriented with effective     time management skills and the ability to produce results while working in     a fast-paced environment.
• Strong interpersonal skills.
• Must be able to work a flexible     schedule including weekends and holidays.

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